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Tingling in the water or sparks? Get everyone out, power off at the breaker if safe & call 911 if anyone is hurt.

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Email: [email protected]
Hours: Mon–Fri 8:30am–5pm, Sat 8am–4pm ET; Priority Fix Mon–Sat 8am–8pm ET; closed Sundays

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Tingling in the water, a flickering pool light or a breaker that won't stay on? Get out and power off. Get everyone out of the water and keep them out. Turn the pool equipment and lights off at the breaker if you can do it safely, and leave wiring, lights and gas to licensed pros. Turn the pump off and the breaker off before opening any equipment. If you smell gas, leave the area and call your gas company. If someone is hurt, call 911. A video call is never a substitute for emergency service.

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Email: [email protected]
Hours: Mon–Fri 8:30am–5pm, Sat 8am–4pm ET; Priority Fix Mon–Sat 8am–8pm ET; closed Sundays

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Part of the Helpline family: expert help for fireplaces, hot tubs & pools. Sister sites: Fireplace Helpline · Hot Tub Helpline

Video guidance is for informational purposes and is not a substitute for an on-site inspection by a qualified technician. Electricity and water are dangerous together: turn the pool pump off and switch off the breaker before opening any equipment, never enter the water if you suspect an electrical problem, and leave wiring to a licensed electrician. In an emergency, call 911.

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