Tingling in the water or sparks? Get everyone out, power off at the breaker if safe & call 911 if anyone is hurt.
Join call

Paid video troubleshooting

Book a video call with a pool tech

One-way video: you show the tech your pool with your phone camera, and the tech talks you through it by voice. Tell us about the problem here, then pick a time and pay securely with Square.

1 Choose your call
2 About you & your pool

Have photos or a short video? Email them to [email protected] with your name after you book.

Covered by our PromiseRead more

If your call doesn't leave you with a clear next step, whether that's a fix, a diagnosis, or the part or pro you need, email [email protected] within 7 days and we'll refund your call fee. No hoops. And if a part we sold you doesn't fix the problem, your follow-up call is half price.

Fine print: the refund covers one call per household per issue, and it doesn't apply when the call can't happen on the customer's end (for example, no camera access or no connection after we've tried).

Next: pick a time and pay securely with Square. On the Square page, tap Add, then Next. Full payment is collected by Square when you book; card details never touch this site. To cancel or reschedule, email [email protected]. Cancel at least 24 hours ahead for a full refund (see Terms).
How you'll join: no Zoom, FaceTime or app download. Right after you book, we'll email you a secure link to our own video call page and a 6-character join code from [email protected] (look for the email titled JOIN YOUR VIDEO CALL). At your appointment time, tap Join your call in the email, or go to poolhelpline.com/join and enter your code. Allow camera & microphone, and point your rear camera at the pool. The tech joins audio only, so the call stays focused on your equipment. You can send photos, files and messages in the call chat. We record the call's audio and a transcript (not video), and the tech may save still snapshots from your camera.